Activating a Deactivated User

When a user exceeds login attempts, their account will be deactivated. 

Outbound support can't activate the user for you, so a team leader or administrator will have to activate the user before they can try to login. 

To do this, head to Organisation Management, and show Inactive users.

Inactive users will appear in red. 

Check the user and click the Activate button. 

If the user forgot their password, they can now click the forgot password link to generate a reset email.

Alternatively, admin users can manually set a password for the user in Manage Organisation > User > Security.