Contact: Campaign Selection

Before agents can start calling from the Contact Page, they will see Campaign Selection.

Here you can view all available Campaigns and Segments to call, view Campaign lead data, and choose which method to call leads with.

In this article:

• Campaigns
• Segments
• Lead Filter
• Phone Number
  • Built-in Soft Phone
  • Agent Line

Campaigns

In Campaign Selection, you can view all of your Organisation's Available Campaigns. 

To begin calling a Campaign, click it to move it to Selected Campaign(s). Click again to move it back to Available Campaigns.

To the right you can view the number of Private Redials, Common Redials, Unprocessed Leads (Not Contacted), and Total Leads Ready to Dial in each Campaign. 

Click a check box to decide which Leads to from the Campaign to call. 

Segments

If you have already created Segments, you can filter Leads to call by Segments. 

Click a Segment from Available Segment(s) to begin calling.

Lead Filter

Under Lead Filter you can filter Campaign Leads with data from their Data Fields. 

So, if you want to filter the Leads on location, enter the town as a Filter, and all Leads with the corresponding Town Master Data Field will appear. 

Alternatively, Lead Filters can be applied by Administrators to certain Users in the Edit Campaign page.

Phone Number 

Under Contacts, you can decide whether to use the Built-in Soft Phone, or an Agent Line.

If you want to call scheduled Private Redials, check the Call Leads box.

Built-in Soft Phone

Click Built-in Soft Phone to use Outbound by Enreach's built-in phone line.

To use the Built-in Soft Phone, you will need:

• A headset connected to your computer - you will be asked to grant Outbound by Enreach access to your microphone.
• An Operative system and web browser that supports WebRTC. 

To use your own Organisation's number to call Leads from, enter it into the available text box, including an Extension number if applicable. 

Previous Agent Line numbers will be visible in the drop-down menu. 

When using the Agent Line, Outbound by Enreach will place a call to the number entered. Answer the call to establish a connection, and the Outbound by Enreach servers will dial Leads.