Incoming for Outbound
Are you getting the most from your Inbound setup?
With Incoming for Outbound, empower your sales and customer support operations with an agile team and customisable software, ensuring you're equipped to tackle any challenge with ease.
👉Forward calls that have been waiting too long
👉Customise call flows with your own messages
👉Call online sign-ups instantly with WebCallBack
👉Easy live overview of all incoming activity
👉Automatically dial back lost incoming calls
👉Blend incoming with outbound calls and maximise productivity
👉Assign numbers to certain agents or teams for a personalised experience
| Incoming Calls | Blended Calls | Direct Incoming | DialBack | Web CallBack |
| Leads can call and be connected to an available agent | Maximise your resources with blended calling, where agents can both place calls and receive calls from the contact page | Direct connection between lead and a specific agent or team | If the lead hung up, the call timed out, or no agent was available, missed calls are immediately placed in the DialBack queue | Connect to web forms and call leads that have signed up within 2 minutes |
Incoming Live Statistics
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Get a complete live overview of all incoming calls Monitor the queue, average and max waiting times, and other stats View average numbers across the whole organisation, or break it down by individual phone number |
Dial-backs and Missed Incoming Calls
Decide how to handle calls that aren't connected Unanswered calls immediately enter the Dial-back queue Click to dial from the Missed Calls overview View data on why they weren't connected with an agent |
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Blended Calling
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Receive incoming calls, while working in an outbound campaign Maximise your resources, and enhance the user experience Reduce overheads and increase revenue by supporting sales, up and cross-selling, and customer support in the same team |
Customisable Call Flows
Upload your own files for a fully customised user experience Transfer calls that have waited too long Decide how to handle calls based on whether a lead is known, or agents are available |
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Out-of-the-box Reporting
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Build reports with 27 standard incoming KPIs and monitor your team's progress Use alongside other reporting features like scheduled exports, sharing views, and saved filters Order custom made KPIs if your reporting needs to be more granular |
WebCallBack for Instant Connection
Reach prospects within 2 minutes of sign up through web forms Create contextual lead generators, empowering agents to offer a personalised experience and tailored solution Automate lead data entry, and focus on customer engagement! |
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Incoming-only Campaigns
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Turn any campaign into a dedicated inbound campaign Keeps the contact page in waiting mode, ready to accept calls immediately Effectively manage resources and match dedicated agents with the right customer segment All it needs is a checkbox! |
