August Highlights

📊 Lead Pool reporting is now possible from the Lead Pool page, with our KPI selector, custom KPI builder, and the option to create, save, and share filters. Read the guide here.

📲 Incoming reports is now a standard page, with a pre-built report covering 25 of your essential incoming KPIs! Take a look at the guide and have a closer look about what our metrics can reveal about your team's performance.

✅ If you're working with several incoming phone numbers, you can now customise the Incoming Live Statistics hub with filters. Share specific views with certain parts of your organisation, and make sure the right teams have the right information, real-time!

👀 Break down your call stats and gain deeper insights with our new call category DialBacks!

Available in Call Search, Lead Log, and Quality Assurance.

👊 Adjust the aggressiveness of your Predictive Dialer campaign with options for Normal, Fast, and Aggressive, all under the Dialer Settings.

Use these options with caution! Read more about Predictive Dialer logic in this guide.

If you've visited our Idea Hub, you might notice that several of this month's feature updates are customer requests!

If you haven't yet shared your feedback with us, visit our Idea Hub and let us know what we can do to make you more successful.