Product Updates 2025

Here's what we've been working on this month

February

Features

Customers will experience a faster service when loading reports, lead views, or uploading leads - up to 36% faster to be exact, as we have optimised memory and its affect on our CPU

Fixes & Improvements

You might notice that we have 'renamed' New Lead Admin, to just Lead Admin. For those that still have legacy access to the original Lead Admin report page, we've renamed this to Old Lead Admin
We have fixed a bug that caused some calendar appointments to not display correctly
We've also worked on creating a clearer user experience when updating leads from Lead Admin: remember, bulk editing leads (1 lead or more using the checkbox selection method) from Lead Admin will not update the Last Modified By name - but it will show in the Lead Log.

Features

We've changed the way Predictive Dialer works to increase contact rate, and dramatically decrease wait time for agents
Caller IDs are now reused when incoming calls are saved as Private or VIP redials - meaning the lead will be shown the same Caller ID as the number they originally called

Fixes & Improvements

If you're working with calls that have a fixed dialing time, you can now clearly see the time interval in Lead Admin
Data type selection is easier when creating a Campaign Template, as types are sorted into more categories
It's now possible to delete filters in WorkForce Management
We've made improvements to Dialer Settings in Campaign Management. Now you can choose to enable Dial Through or Hide Lead Data when calling with the Predictive Dialer
Fixed a bug when logging into mobile calendars with a country code
Fix a bug affecting how columns in Lead Admin are rearranged
Fixed a bug that caused Preparation Time on some calls to not be recorded
Fixed a bug that showed the Lead Log to users without the correct permissions on VIP and Private Redials
Fixed a bug that caused timezone issues in the calendar when synced with a Microsoft account
Fixed a bug that caused sending issues when setting up Job Scheduling outside of CET
When calling a lead from Lead Admin, agents will not be presented with an incoming call, if one enters the queue before the agent clicks Dial
Fixed a bug that prevented the correct display of all values when creating a custom KPI
Fixed a bug that prevented Campaign Template data fields being used in a Formula, if they contained a period (.)